Fulfillment policy

This Fulfilment Policy was last updated on January 2, 2022

At Beimeidichan Academy, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. We offer refunds for services provided by us. Please read this policy carefully to understand your rights and also understand the requirements for the refund.

Refund Policy

Our refund policy lasts ten (10) days with some exceptions. If ten days have gone by since your purchase, unfortunately we can’t offer you a refund or credit. For more details, please visit our Terms of Use and Privacy Policy [add hyperlinks to the policies].

Delivery Policy

When you enroll in an online course, you will receive email or WeChat instructions for logging onto our website (www.ourrea.com) and any other partner websites, applications, or interactive properties (the “Website(s)”) so that you may access course modules, which include videos, and other written materials, depending on what is specified in the course description. On the course start date, Week 1 of the course module will become available to you when you log into your account on our Website(s).

For courses that include a WeChat group component, the instructor and/or the director of the school will add you to the course WeChat group. The creation of these groups occurs within a few days of the start of the course. If you have not received any communication about being added to your course WeChat group, please contact us by email at [email protected].

Currency

All prices are listed in US Dollars (USD). Currency is converted through our secure online payment system.